FAQ
Frequently Asked Questions
Who is Galvinas?
Galvinas is a brand dedicated to health and beauty, created with the purpose of offering carefully curated, high-quality products. Although we are new to the market, our commitment to excellence, transparency, and customer satisfaction is at the heart of everything we do.
Is Galvinas a trustworthy store?
Yes. We operate using secure platforms and work with reliable suppliers, following recognised e-commerce best practices to ensure a safe and seamless shopping experience.
Are the products authentic?
Absolutely. All products sold by Galvinas are 100% authentic and carefully selected to meet high standards of quality and safety.
How does shipping work?
Once payment has been confirmed, your order will be processed and dispatched within the timeframe indicated at checkout. A tracking number will be provided so you can follow your delivery.
Where does Galvinas ship to?
We currently ship to the destinations available at checkout. All shipping options and estimated delivery times are displayed before you complete your purchase.
What is the estimated delivery time?
Delivery times may vary depending on your location and the shipping method selected. The estimated timeframe will be clearly shown during checkout.
Can I change my delivery address?
Unfortunately, it is not possible to change the delivery address once the order has been placed. Please ensure all details are correct before finalising your purchase.
Can I return or exchange a product?
Yes. If a product is faulty or does not correspond to your order, you may request a return or exchange within the legally applicable timeframe, in accordance with our policy.
How can I contact Galvinas?
You may contact our support team via email at support@galvinas.com or through the store’s live chat.
Is my personal information secure?
Yes. We use appropriate security measures to protect your personal and financial information, which is handled with the utmost care and confidentiality.
