Returns & Refund Policy

At Galvinas, we want you to be satisfied with your purchase. Please read our Returns & Refunds Policy before placing an order. Nothing in this policy affects your statutory consumer rights.

Returns

Galvinas offers a 30-day return period from the date you receive your order, subject to the conditions below and your statutory consumer rights.

For returns requested under our additional 30-day returns policy, outside your statutory cancellation rights, products must:

Be unused and in their original condition.
Be returned in their original packaging, where reasonably possible.
Be accompanied by proof of purchase.

To request a return, please contact us at support@galvinas.com within 30 days of receiving your order. Our customer support team will provide return instructions and the applicable return address.

Please contact us before sending any products back to ensure they are sent to the correct return address. This does not restrict your statutory right to cancel an order by making a clear statement within the applicable legal cancellation period.

Your Right to Cancel

If you are a consumer purchasing online in the United Kingdom, you generally have the legal right to cancel your order within 14 days of receiving your goods, without giving a reason, subject to applicable legal exceptions.

To exercise this right, you must inform us of your decision to cancel before the cancellation period expires. You can do so by emailing support@galvinas.com or by sending another clear statement of cancellation.

After notifying us of your cancellation, you must normally return the goods within 14 days.

You may inspect the goods as you would in a physical shop. However, we may make a lawful deduction from your refund if handling beyond what is necessary to establish the nature, characteristics and functioning of the goods reduces their value.

Refunds

Refunds will be issued using your original payment method unless you expressly agree otherwise. No fee will be charged for issuing a refund.

For returns made under your statutory right to cancel, we will issue your refund within 14 days of receiving the returned goods or receiving evidence that you have sent them back, whichever is earlier.

If the goods have not yet been supplied, we will issue the refund within 14 days of being informed of your cancellation.

Where applicable, refunds under the statutory cancellation right will include the original standard delivery charge. Additional charges for an upgraded delivery service are not refundable.

For returns accepted under our additional 30-day returns policy, outside the statutory cancellation period, we will process refunds within 14 days of receiving and inspecting the returned goods.

The time taken for the refunded amount to appear in your account may depend on your payment provider.

Non-returnable Items

Certain products may be excluded from change-of-mind returns where permitted by applicable law, including:

Goods that are liable to deteriorate or expire rapidly.
Sealed goods that are not suitable for return due to health protection or hygiene reasons, once unsealed after delivery.
Other products specifically excluded from statutory cancellation rights under applicable law.

Products marked as final sale are not automatically excluded from your statutory consumer rights.

These exclusions do not affect your legal rights if a product is faulty, damaged or not as described.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or incorrect, please contact us at support@galvinas.com as soon as reasonably possible.

Please provide your order number and, where available, photographs showing the issue. Photographs may help us assess the problem but are not a mandatory condition for exercising your statutory consumer rights.

We will assess the issue and provide an appropriate remedy in accordance with applicable consumer law. Depending on the circumstances, this may include a repair, replacement, price reduction or refund.

Your statutory rights relating to faulty or misdescribed goods are not limited to the additional 30-day returns period offered by Galvinas.

Where a return is required because the goods are faulty, damaged or incorrect, Galvinas will cover reasonable return shipping costs in accordance with applicable consumer law.

Return Shipping Costs

For returns due to a change of mind, customers are responsible for arranging the return shipment and paying the direct cost of returning the goods, where permitted by law and provided this responsibility was disclosed before purchase.

Return shipping costs may vary depending on the product, its location and the applicable return address. Please contact our customer support team for return instructions and the correct address.

For faulty, damaged or incorrect items, Galvinas will cover reasonable return shipping costs where required by applicable consumer law.

Original standard delivery charges will be refunded where required by law.

Restocking Fees

Galvinas does not charge restocking fees.

Exchanges

Galvinas does not offer voluntary product exchanges, including exchanges for a different colour, size or model.

If you wish to order a different product, you may request a return in accordance with this Returns & Refunds Policy and place a new order.

This does not affect your statutory consumer rights, including your right to a repair, replacement or refund where goods are faulty or not as described.