Shipping Policy

At Galvinas, we are committed to providing a reliable, transparent and efficient delivery service for every order placed through our online store.

Order Processing

Orders are normally processed within 1–3 business days (excluding weekends and public holidays) after payment has been successfully authorised and confirmed.

During periods of exceptionally high demand, processing times may be longer. If this occurs, we will notify you as soon as reasonably possible.

Estimated Delivery Times

Our estimated delivery times are as follows:

United Kingdom: 5–10 business days in transit, with FREE DELIVERY.
International destinations: 7–15 business days in transit, where international shipping is available.

For orders delivered within the United Kingdom, the total estimated delivery time is 6–13 business days, including order processing and shipping.

Delivery times are estimates and may vary due to customs clearance, adverse weather conditions, transport disruptions, carrier delays, seasonal demand or other circumstances beyond our reasonable control.

If your order is delayed, we will work to resolve the issue in accordance with applicable consumer law. Nothing in this policy affects your statutory rights regarding the delivery of goods.

Delivery Charges

We offer FREE DELIVERY on all orders delivered within the United Kingdom.

For international destinations where shipping is available, delivery charges are calculated at checkout and displayed before you complete your purchase.

Order Tracking

Once your order has been dispatched, you will receive a dispatch confirmation email containing tracking information, where available.

You can use this information to monitor the progress of your delivery.

Customs, Duties and Taxes

Orders delivered outside the United Kingdom may be subject to customs duties, import taxes or other local charges imposed by the destination country.

Where applicable and disclosed before purchase, these charges may be the responsibility of the customer, subject to applicable law.

Galvinas does not control charges imposed by customs authorities.

Delivery Issues

If your order is delayed, arrives damaged, is lost in transit or you experience another delivery-related issue, please contact our Customer Support team as soon as reasonably possible.

We will investigate the issue and work with the relevant delivery provider to arrange an appropriate resolution.

Galvinas remains responsible for the delivery of goods in accordance with applicable consumer law. Your statutory rights are not affected by carrier delays, loss or damage in transit.

Incorrect Delivery Details

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Incorrect or incomplete delivery information supplied by the customer may result in delays, failed deliveries or additional shipping costs.

If you notice an error in your delivery details, please contact us as soon as possible. We will make reasonable efforts to assist, although changes may not be possible once an order has been dispatched.

Nothing in this section excludes or limits your statutory consumer rights.