Shipping Policy

At Galvinas, we are committed to providing a reliable, transparent and efficient delivery service for every order placed through our online store.

Order Processing

Orders are normally processed within 1–3 business days (excluding weekends and public holidays) after payment has been successfully authorised and confirmed.

During periods of exceptionally high demand, processing times may be slightly longer. If this occurs, we will notify you as soon as reasonably possible.

Estimated Delivery Times

Estimated delivery times are as follows:

United Kingdom: 5–10 business days – Free Delivery
International: 7–15 business days

Delivery times are estimates only and are not guaranteed. They may vary due to circumstances beyond our reasonable control, including customs clearance, adverse weather conditions, transport disruptions, carrier delays or seasonal demand.

Delivery Charges

We offer FREE DELIVERY on all orders delivered within the United Kingdom.

Delivery charges for international orders are calculated at checkout and displayed before you complete your purchase.

Order Tracking

Once your order has been dispatched, you will receive a dispatch confirmation email containing tracking information, where available, allowing you to monitor the progress of your delivery.

Customs, Duties and Taxes

Orders delivered outside the United Kingdom may be subject to customs duties, import taxes or other local charges imposed by the destination country. These charges are determined by the relevant authorities and remain the responsibility of the customer.

Galvinas has no control over these charges and cannot predict their amount.

Delivery Issues

If your order is delayed, arrives damaged, is lost in transit or you experience any other delivery-related issue, please contact our Customer Support team as soon as possible. We will work with the carrier to resolve the matter promptly.

Incorrect Delivery Details

Customers are responsible for ensuring that the delivery address provided at checkout is complete and accurate. We cannot accept responsibility for delays, failed deliveries or additional costs resulting from incorrect or incomplete delivery information supplied by the customer.