Refund policy
Refund & Returns Policy
We want you to be completely satisfied with your purchase. Please read our Refund and Returns Policy carefully.
Returns
You have the right to cancel your order within 14 days of receiving your item, in accordance with the UK Consumer Contracts Regulations.
To be eligible for a return:
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The item must be unused and in the same condition that you received it.
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The item must be in its original packaging.
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Proof of purchase is required.
To initiate a return, please contact us using the contact details provided below before sending any items back.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved:
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Your refund will be processed to your original method of payment.
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Refunds are issued within 14 days after we receive the returned item.
Non-returnable Items
Certain items cannot be returned, including:
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Perishable goods
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Personal care or hygiene products once opened
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Items marked as final sale
Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us immediately with photos of the issue. We will arrange a replacement or refund at no additional cost.
Return Shipping Costs
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Customers are responsible for return shipping costs unless the item is faulty or incorrect.
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Original shipping costs are non-refundable.
Contact Information
If you have any questions about returns or refunds, please contact us at:
Email: support@galvinas.com